Gen Digital says the recent breach was related to this, and not a compromise of its systems.
Hackers use these previously exposed credentials to break into accounts on different sites and services that share the same passwords. Gen Digital, the parent company of Norton LifeLock, sent a breach notice to its customers claiming the likely culprit was a credential stuffing attack (when your username and/or password was previously exposed in a breach and you reuse those credentials on other sites or services). The irony of a password manager being hacked is not lost on anyone, and it highlights the importance of being proactive in protecting sensitive information. Thousands of user records were exposed, including email addresses, passwords, security questions, and answers. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.The recent data breach of Norton LifeLock and its password manager is a wake-up call for companies everywhere. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment.
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